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Shipping & Returns Policies

Q: Do you offer discounts for High Line Members?
Members contributing $75 or more will receive a 10% discount; please refer to your membership materials for the promo code.

Q: Do you have a shop I can visit while I'm at the High Line?
Through November 1st, you can visit the High Line Shop at three locations in the park. The location on the High Line at Gansevoort Street is open daily from 10:00 AM to 5:00 PM; the location on the High Line at West 16th Street is open daily from 9:30 AM to 6:00 PM. The location on the High Line at West 30th Street is open daily from 11:00 AM to 5:00 PM.

Visit us to enjoy in-store only merchandise and to become a High Line member.

Q: How much is shipping?
We ship all orders via the United States Postal Service.

For orders shipped within the contiguous United States, we charge a flat rate of $7.95; orders $125+ receive free shipping.  Order shipped to Alaska, Hawaii and Puerto Rico has a flat fee of $15.

Order shipped to Canada and Mexico are charged a flat fee of $20.

For orders shipped to Europe and South America, we charge a flat fee of $40; orders shipped to Asia and Australia has a flat fee of $45.

Q: When will my order arrive?
Orders shipped within the United States usually arrives within 4-6 business days.

Orders shipped outside of the United States usually arrives within 7-14 business days, delivery will be made by the destination country's postal service. Please note that customs and duties charged by the destination country is not included in the shipping charge and must be paid by the recipient.

Q: Can I get a tracking number for my online purchase?
We will provide a tracking number via the email address used during purchase. The tracking number will be sent with a confirmation of shipment. 

Q: Does the High Line Shop ship to Post Office boxes?
Currently we do not ship to PO Boxes.

 

Returns Policy:

When your order arrives be sure to inspect the condition of your items upon delivery. If any items from your order arrived damaged or if there is a mistake with your order please contact us so we may assist you. Call us at 212-206-9922 x 3306 or e-mail shop@thehighline.org.

You may return merchandise within 30 days for an exchange or refund in the form of original payment. Shipping and handling fees are non-refundable. Any items that you wish to return or exchange must arrive in its original condition. Please note that any lost return/exchange shipments are the responsibility of the sender, and we recommend that you insure your shipment.

To help us process your return in a timely manner, please include a copy of the receipt that you received via e-mail or the packing slip from your order.

Please send returns to:

Friends of the High Line
Attn: High Line Shop
The Diller – von Furstenberg Building
820 Washington Street
New York, NY 10014