Shipping & Returns Policies
Q: Do you offer discounts for High Line Members?
Yes! If you are a Member at the Spike level ($75/year) or higher, you get a 10% discount on all Shop purchases. You can find a promo code in your membership materials.
Q: Do you have a shop I can visit while I'm at the High Line?
Yes! From April 1 through November 1, you can visit our two locations in the park:
At 16th St (9:30am to 6pm)
At 30th St (11am to 5pm)
Both locations are open every day and offer special in-store only merchandise. You can also become a High Line Member at any location.
From November 2017 through March 2018, visit our pop-up shop at Chelsea Market! We're located in the middle of the market, across from the Lobster Place.
Q: How much is shipping?
If you spend $125 or more, we offer free shipping within the contiguous United States. For all other US orders, we charge a flat rate of $7.95; orders are shipped to Alaska, Hawaii, and Puerto Rico for a flat fee of $15.
International shipping charges are as follows:
Canada and Mexico: $20.
Europe and South America: $40
Asia and Australia: $45
We ship all orders via the United States Postal Service (USPS).
Q: When will my order arrive?
Orders shipped within the United States usually arrive within 4–6 business days.
International orders usually arrive within 7–14 business days, and delivery will be made by the destination country's postal service. Please note that we do not include customs and duties charged by the destination country in our shipping charges; those must be paid by the recipient.
Q: Can I get a tracking number for my online purchase?
Yes, we will send a tracking number to the email address you entered during purchase along with a confirmation of shipment.
Q: Does the High Line Shop ship to Post Office boxes?
Unfortunately, we are currently unable to ship to Post Office boxes.
Q: What is your Returns Policy?
We offer a refund or exchange on merchandise returned within 30 days, as long as it arrives back to us in its original condition. We offer refunds in the form of original payment; shipping fees are non-refundable.
Please note that items lost or damaged during return shipping are the responsibility of the sender (so we recommend insurance if returning items by mail). To help us process your return in a timely manner, please include either a copy of the receipt that you received via e-mail or the packing slip from your order.
If any items from your order arrived damaged, or if there is a mistake with your order, we will be happy to assist you! Please contact us by phone at 212.206.9922 x 3306 or e-mail email@example.com.
Send returns to:
Friends of the High Line
Attn: High Line Shop
The Diller – von Furstenberg Building
820 Washington Street
New York, NY 10014