Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is eligible, you will receive a refund for the full amount of your purchase, minus the original shipping cost. The cost of the return shipping label will also be deducted from your refund.

To start a return, you can contact us at shop@thehighline.org. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at shop@thehighline.org.

Returns for in-store purchases

We have a 30-day return policy, which means you have 30 days from purchase to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is eligible, you will receive a refund for the full amount of your purchase. You will be automatically refunded on your original payment method within 10 business days.

Returns for purchases made in person are most easily processed in person. Cash refunds must be made in person. If you live out of state or out of the country, please reach out to us at shop@thehighline.org for assistance. We can issue a return label for you but will need additional information to do so.

You can always contact us for any return questions at shop@thehighline.org.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If an item is deemed defective or damaged, a full refund (including shipping costs) will be issued, and a prepaid return label will be provided.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards at this time.

Exchanges

Please reach out to shop@thehighline.org to begin an exchange. We’ll issue you a return shipping label and will ship your item once the original has been received and the new item is in stock.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and with tags. Please return items in their original packaging where possible to ensure they are protected during transit.  You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at shop@thehighline.org.